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  • What are your lead times for garage door installations?
    If the door you have chosen is in stock, we typically offer same or next day appointments. If the door needs to be ordered, the lead time is usually 4-6 weeks, excluding extenuating circumstances. For the most accurate lead time, please contact us directly at 843-478-2994 or Travis@holycitygd.com.
  • Do you offer a warranty?
    Yes, we offer a 1-year warranty on all of our installations and a 6-month warranty on all services. Additionally, the products we install come with a manufacturer's warranty.
  • What is included in your $125 service fee?
    Our $125 service fee covers up to two doors/two motors and includes a thorough inspection and lubrication of all moving components, repairing any necessary parts, checking for balance/adjusting torsion and extension springs, tightening belts/chains, checking for proper alignment and wiring of sensors, tightening/securing loose wires and screws, and adjusting anything necessary to ensure smooth and quiet operation. Additionally, you'll receive a 6-month grace period during which you'd only pay for the part itself if something breaks within six months of the service. For more details, contact us at 843-478-2994 or Travis@holycitygd.com.
  • Should I buy a chain or a belt opener?
    In the end, this is a matter of personal choice. I always recommend belts because they are quiet while still remaining quite durable. Most garage door opener manufacturers offer a lengthy (15 years) or lifetime warranty on the belts as well. If you need further assistance, feel free to contact us at 843-478-2994 or Travis@holycitygd.com.
  • How long are garage door openers supposed to last?
    Most motors these days are intended to last at least 10-15 years. This time frame takes into account regular maintenance on the garage door it's operating, so that should be kept in mind. Regular maintenance can help extend the lifespan of your opener. For more information, contact us at 843-478-2994 or Travis@holycitygd.com.
  • How often should I service my garage door?
    Due to our climate it is recommended that you service your door quarterly or in other words every 3 months.
  • What is the average lifespan of a new garage door?
    The average lifespan of a new garage door varies depending on factors such as manufacturer, part quality, weather, and usage. Generally, a garage door lasts 10-15 years, but with proper care and maintenance, it can last up to 30 years or more.
  • Are your garage doors hurricane rated?
    Yes! All of the garage doors we offer are rated for wind zone 5, meaning they can withstand winds of at least 130 mph. Even if you aren't in an area that requires it, having a wind-rated door helps keep the door sturdy and less prone to damage from wear and tear.
  • Why is regular garage door maintenance important?
    The humidity and salt marshes in our area create a harsh environment for garage doors. Regular lubrication and inspections help mitigate these issues. Preventative maintenance prolongs the life of your garage door and opener, ultimately saving you money.
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